Project Management, ITSM & Quality
ITIL 4 — Foundations & practices
ITIL 4 guiding principles and the Service Value System (SVS)
3 days On site or remote
Foundation Language : FR FOR-26-6117
At a glance
- Duration
- 3 days
- Format
- On site or remote
- Language
- FR
- Related certification
- ITIL 4 Foundation (exam preparation)
- Level
- Foundation
Learning objectives
- ITIL 4 guiding principles and the Service Value System (SVS)
- Key practices (incident, change, problem, request)
- Value measurement and continual improvement
Target audience
- Support and operations managers
- IT PMO
Prerequisites
- Operations or support experience
Delivery
- Lectures and process workshops
Related certification
ITIL 4 Foundation (exam preparation)
The course prepares you for the exam; the exam itself is taken with the certifying body.