Business solutions
Know who asked for what, what is down, what is under contract and what it costs — without opening three spreadsheets.
- Reply within 24 working hours
- Free, no-obligation quote
- Teams in Brazzaville and Pointe-Noire
When to call us
The signs that come up most often:
- Requests arrive by e-mail, by phone and in the corridor — nothing is traced.
- Nobody knows how many workstations are in service, or where they are.
- Licences or maintenance contracts expire without anyone seeing it coming.
- Management asks for an IT activity report and it takes two days to produce.
- Users report an outage before the team detects it.
We start from your processes as they actually work, not from those the tool would like to impose. That is the condition for the platform still being used after the first month.
What we deliver
Request management
- Ticketing with categories, priorities and escalation rules mirroring your organisation
- Self-service portal for users, and an internal knowledge base
- Turnaround-time tracking, with alerts before breach
Asset management
- Hardware and software inventory, linked to user and site
- Equipment lifecycle: acquisition, assignment, retirement
- Contracts, licences and warranties, with alerts before expiry
Monitoring
- Server, network and carrier-link monitoring
- Alerts by e-mail or message, with thresholds tuned to avoid needless noise
- Incident and downtime history
Management reporting
- Dashboards for management: volume, turnaround, cost
- Automated periodic reports
- Migration of your existing data and integration with your applications
How a rollout runs
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Scoping
We observe how requests flow today, who decides what, and what absolutely has to be kept.
3 to 5 days
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Configuration
Categories, priorities, approval flows and report templates, configured on a test environment you sign off.
2 to 3 weeks
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Migration and training
Import of existing inventory and contracts, training for technicians then for users, with French-language materials.
1 week
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Assisted go-live
Supported start-up, adjustments over the first weeks, then transition to standard support.
1 month
Technologies we master
The platforms we deploy and operate in this area.
Frequently asked questions
Can we bring our current data across?
How long before the tool is genuinely useful?
Does the platform work over an unstable connection?
Who administers the tool afterwards?
Let's see what this would look like for you
Describe your situation in a few lines. We come back within 24 working hours with an initial technical reading, and a free quote as soon as the scope is clear.